Τα συστήματα λήψης αποφάσεων στη δημόσια διοίκηση. Παρόν και διαμορφούμενες τάσεις

Abstract

This paper aims to examine the decision support systems in public administration, within the contemporary operating environment of public organizations. The introduction of Big Data along with the evolution of technology and the increasing impact of computer systems, intensify the need to use state of the art applications which integrate cutting-edge technologies, capable of supporting the administrative bodies in an informed, documented and transparent process of decision-making. Following a relevant online desk research, it was chosen to present specific applications that support decision-making in public administration, from the fields of business intelligence and artificial intelligence. A total of eighteen applications of business intelligence systems and eighteen applications of artificial intelligence systems from various policy areas such as energy, transportation, civil protection and security, agricultural policy, etc., are recorded and presented. Furthermore, a value assessment and an evaluation of the requirements and limitations that arise from the use of these systems in public administration follow. The purpose of this paper is to record the current and highlight the emerging trends in the field of decision-making in public organizations, hoping to set the example for the integration of similar practices by the Greek public administration.