Επικοινωνιακή διαχείριση κρίσεων δημόσιας υγείας & ψυχική υγεία. Πρώτες εκτιμήσεις από την Ελληνική εμπειρία διαχείρισης της πανδημίας.

Abstract

Emergencies’ and crises’ communication management has been very much acknowledged by the literature as a significant dimension of operational preparedness, especially as far as public health crises are concerned. Therefore, its psychological effects have prompted international organizations, such as WHO, to issue numerous recommendations and guidelines on more effective risk and crisis communication amid the recent Covid-19 pandemic. This paper examines how the Greek authorities handled the communication aspect of the first Covid-19 pandemic wave in the light of its impact on Greeks’ mental health. Emphasizing in the importance of operational planning, an early assessment of the management experience as a whole is attempted along with an estimation of communication’s management impact in the medium term. The multilevel effect of communicating crisis management has such added value that the development of national communication plans is now deemed necessary.