Ηγεσία και Ικανοποίηση Στελεχών στον Εργασιακό Χώρο. Η Περίπτωση του Δημόσιου Τομέα.

Abstract

It is commonly accepted nowadays that human resources constitute the most valuable asset of an organization and are responsible for its effectiveness, efficiency and provision of high quality services, but also for its innovation and continuous improvement and renewal. Especially in our country today, where the public sector is affected by conditions of economic scarcity and fiscal adjustment, the importance of the human factor is more critical than ever for the smooth running of the service, the service of citizens, the protection of the public interest and supporting of public policies. In this context, the primary issue is the satisfaction experienced by public officials from their work, which decisively is influenced by the type of leadership exerted. Through primary quantitative research using a structured questionnaire to 107 employees of the National Center of Public Administration, the effect of leadership style and particularly the Full Range of leadership styles (Transformational, Transactional, Avoidant Leadership) upon the job satisfaction of public servants are being studied. For conducting the research two questionnaires were selected and used, Multifactor Leadership Questionnaire Form - 5x by Avolio and Bass (2004) and the questionnaire Job Satisfaction by Warr, Cock and Wall (1979). Both questionnaires are widely recognizable and scientifically reliable. Finally, apart from the type of leadership, the effect of individual characteristics on job satisfaction was investigated (gender, age, education level, work experience, position in the organization). The findings confirm the relationship between transformational leadership and job satisfaction, and the impact of individual characteristics examined, except the sex variable. The research results can be exploited in designing programs to improve the administrative capacity of the public sector and be a useful material for further reflection and research.